Privacy Policy

Effective Date: 01/01/2025

Lubbock Autism Academy/Caprock Behavioral Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect personal information regarding SMS communications.

Information We Collect

We may collect:

• Parent/guardian name and contact details (phone number, email address)
• Child’s name and relevant health information necessary for communication
• Medication status, dietary information, and other care-related details
• Communication records, including SMS messages

How We Use Personal Information

We use personal information for:

• Providing updates on your child’s care, including daily status, medication administration, and meals
• Sending appointment reminders or other essential service-related communications
• Responding to inquiries and facilitating communication between our clinic and families
• Complying with legal and regulatory requirements

Who We Share Personal Information With

We do not share personal information with third parties for marketing purposes. Personal information is shared only:

• With healthcare providers or staff involved in the child’s care
• As required by law or government authorities
• With third-party service providers assisting with communication, strictly for operational purposes

SMS Consent

Your SMS consent is not shared with third parties or affiliates for marketing purposes. You may opt out of receiving SMS messages at any time by replying “STOP” to our messages or contacting us.

Data Security

We implement security measures to protect personal information but cannot guarantee absolute security. Parents/guardians should use discretion when sharing sensitive data.

Access & Updates

To update your information or for privacy concerns, contact us at (806) 317-1071.

Changes to This Policy

We may update this Privacy Policy and will post changes with the updated effective date.

For more information, visit: https://caprockbehavior.com/privacy-policy/.